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| Job Title: Support Analyst Position in South- |
| Description |
| The client is looking to fill a direct hire position of Support Analyst in South-West Houston, TX.
Job Description:
The client is in need of an energetic, hard working professional with experience monitoring and troubleshooting software applications. This position would be responsible for managing inquiries/issues directed to the client Support Desk.
Responsibilities include the following:
Provide telephone and email support to the client's customers
Escalate issues in a timely manner to the appropriate team within the company
Provide assistance to other client's teams
Update knowledge-base system with issues/resolutions
Assist in account setup and maintenance
Identify enhancement opportunities and forward to appropriate resource
Execute SQL Stored procedures to provide reports and update tables in the database.
Analyze, diagnose, and resolve production and test problems for clients with speed and accuracy to maximize network resource availability thereby improving customer productivity and satisfaction.
Research and analyze business processes and workflows to understand and resolve operational issues.
Monitor error logs, system activity, and process loads
Provide leadership and ownership of issues
Create reports for internal and external customers
Requirements for consideration:
Solid organizational/management skills, exceptional communication and client skills, written and oral, strong customer service focus, team oriented
Good PC skills, including basic knowledge of Microsoft Office
Industry knowledge a plus, but not required.
Excellent business and telephone etiquette skills
Development experience with XSLT, ASP, Visual Basic.NET is a plus
Working knowledge in the following languages/programs: XML, Transact-SQL, MS Access and Visual Basic 6 is a plus
Minimum 2 years experience
Experience working with various communication and file transfer methods is a plus |
| Details |
| Job Ref: |
13122 |
| Hours: |
Full Time |
| Location: |
Houston, Texas, United States |
| Working Term: |
Permanent |
| Salary: |
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